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Blocked by clients gateaway

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One of my clients couldn't enter the gallery link because it was blocked by the company URL filter database and even if the reputation was classified "minimal risk" it would still deny access. My client didn't want to bother the companies' IT so I ended up sending a contact sheet which is not what I'm looking for with using this service. Is there a way to solve this issue?

Posted by Tim
Status: Closed5 comments

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Comments5

  • Michel Luarasi changed status to Closed
    Team
  • Michel Luarasi changed status to In Review
    Team

  • Michel Luarasi

    Team

    Hi Tim, we had a quick look and there are two options:

    1. IT department should white-list the URL "*.picflow.com" in the "McAfee Web Gateway" admin panel.
    2. Since you're on Picflow Pro, you could try connecting your custom domain and see if that works (i.e. gallery.timmeier.com).
      Hope this helps.

    • Michel Luarasi

      Team

      Tim : Ok, I hope that the custom domain will do the trick. Let me know how it goes. The category of this blocker (File Sharing) looks like your client is a very restrictive corporation and I assume that services like Dropbox, WeTransfer, and Google Drive are also blocked. Not sure what we should do about this.

    • Michel Luarasi

      Team

      Tim : That's really unfortunate. Not sure what we can do about this.